Quality assurance
We are committed to excellence in everything we do. Our expert colleagues support systems already in place and assist in the design and implementation of management systems.
Our services include support for internal and supplier audits and supplier development.
Supplier Quality Improvement (SQA):
- Regular evaluation and auditing of supplier performance
- Clear definition of quality requirements and specifications
- Identifying and managing supplier risks
- Develop continuous improvement programmes with suppliers
Internal quality assurance:
- Support for the development of a quality management system
- Conduct regular internal audits
- Monitoring quality indicators for processes and products
- Initiating and implementing quality improvement projects
Customer complaint handling:
- Establishing an effective complaints handling process
- Fast and empathetic response to customer complaints
- Thorough investigation and analysis of complaints
- Implement preventive and corrective measures to avoid recurring problems
